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About GoodWe
GoodWe Technologies Co., Ltd – short GoodWe (688390.SH) – is a globally leading inverter manufacturer, ranked Top 7 by Bloomberg, IHS, and global No.1 storage inverter supplier by Wood Mackenzie in 2020. The headquarters are based in Suzhou, China, where the core production and R&D center are located. GoodWe has more than 5,000 employees across the world, owns 10 overseas subsidiaries covering all 5 continents, and is a publicly listed company on the Shanghai stock exchange.
With 13 years of robust growth, GoodWe has built a high reputation in the global market by partnering with prestigious customers such as Bosch, TATA power, LG Chem, etc, delivering high-quality products across more than 110 countries, with over 3 million inverters installed. GoodWe has made a great contribution to the environment by reducing massive CO2 emissions and saving significant electricity costs at the same time.
Key responsibilities
• Provide tele- and on-site technical support and post-sales support.
• Commission, troubleshoot, and update firmware/hardware of PV strings, hybrid/storage inverters, and BESS.
• Report product failures to head office with clear descriptions.
• Evaluate the performance of PV plants by studying operation data regularly.
• Proactively work closely with installers and retailers to provide them with the best-in-class customer experience.
• Regularly follow up on technical issues and build a healthy relationship with installers and retailers.
Qualifications & Requirements
· Bachelor's degree or higher in Electrical Engineering or a related field.
· Preferred minimum of one year working experience in the solar industry, particularly in product troubleshooting.
· Strong problem-solving skills, with the ability to work independently.
· Exceptional written and verbal communication skills for effective engagement with clients, stakeholders, and team members.
· Reliability, self-motivation, and adaptability to learn new technologies.
· Proficiency in Microsoft Office applications.
· A friendly, positive, and customer-focused attitude.
· Excellent time management and organisational skills.
· Willingness to travel frequently.
· A current driver's licence and legal right to work in Japan are mandatory requirements.
If this role looks like your next challenge, please send us your application to tianxiang.sun@goodwe.com.
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